Frequently Asked Questions

No. We focus on hand-painted acrylic art, laser-cut metal art, and carved wood relief. We do not sell printed reproductions or prints with added hand-painted highlights.

You are buying the physical artwork described in your order. AI concepts and room previews help you choose; they are not substitutes for the finished piece.

Not necessarily. Metal cutting and wood carving can use precision equipment, while artists and craftspeople shape the design and finish the work. Hand-painted acrylic paintings are painted by hand.

Start with your wall size, the feeling you want, and a comfortable budget. Then compare a few works by color, subject, and material rather than browsing everything at once.

No. Start with what you enjoy looking at. Our guides and AI tools can help with practical details without telling you what you should like.

Choose one room, one size range, and two or three preferred colors. Shortlist a few pieces and compare them in the same space before deciding.

Confirm the artwork, material, dimensions, frame option, total price, estimated timing, and return terms. For custom work, also confirm the agreed design and approval steps.

Yes. Send our team your room measurements, preferences, and budget. A room photo can help, but you can describe the space instead.

Yes. Share the setting, quantities, wall sizes, and deadline before ordering. Installation, durability, and any project-specific compliance requirements should be checked for the selected works.

Measure the clear width and height available, then note nearby furniture, switches, doors, and vents. Measure in the same units used for the artwork you are considering.

As a starting point, try an artwork or grouping around two-thirds to three-quarters of the sofa's width. Treat this as a visual guide, not a rule, and check the proportions in your room.

Use the headboard's width and the free wall area as your guide, not just the mattress size. Leave comfortable clearance and plan secure mounting before choosing a large piece.

For an open wall, try placing the artwork's center near your usual eye level. Above furniture, judge the art and furniture together so the gap feels connected and leaves safe clearance.

Match the shape to the space first: a wide wall can suit a horizontal work, while a narrow wall may suit a vertical one. Square pieces can help balance compact areas.

One large work creates a single focal point; a grouping offers more flexibility. Compare the total footprint, including gaps, rather than comparing individual panels alone.

Start with a small, even gap and adjust it to the design and viewing distance. Confirm any recommended spacing for a coordinated set before drilling.

Yes. Our AI tools can help you to preview the different sizes hanging on your wall, you should be able to judge what size fits best easily base on the review. Also you can mark the outer dimensions on your wall with removable paper or suitable low-tack tape, testing your wall finish first. Step back and view it from your usual seating position.

Multiply inches by 2.54. For example, 48 × 32 inches is 121.92 × 81.28 cm. Always check whether the listed measurements describe the artwork alone or its framed outer size.

Check the wall, doorways, hallways, stair turns, and elevator opening. Ask for the packed dimensions and weight before ordering when access is tight.

Think about places, memories, shapes, or interests you enjoy. Choose something you would like living with, not only something that matches a current trend.

No. Repeating one or two colors can create a connection without making everything identical. Contrast can work just as well when the overall room feels balanced.

Either can work. Stronger contrast makes the piece stand out; closer tones create a quieter effect. With cut-out metal art, also consider the wall color visible through the openings.

Try a clear composition and a limited palette rather than many competing details. Check the scale: a small room does not automatically need a very small artwork.

Decide whether you want gentle texture or a stronger focal point. Tonal acrylic or wood relief can add subtle interest; a contrasting color or metal form can create emphasis.

Yes. Connect the pieces through a shared color, shape, or mood while allowing their surfaces to differ. Leave enough space for each work to be appreciated.

Yes. A favorite artwork can become the starting point for your room's palette. Keep the practical size and placement requirements in mind before committing.

Agree on the mood and colors first, then let each person shortlist a few works. Comparing a small shared selection is usually easier than debating an entire collection.

Yes, start with the recipient's interests and available wall space. Check the creation timeline, shipping destination, and any custom-order return conditions before choosing a personalized gift.

It may. Warm or cool bulbs and the direction of light affect how color, metallic finishes, and texture appear. Consider both daytime and evening lighting when choosing.

Acrylic emphasizes painted color and brushwork; cut-out metal emphasizes silhouettes and open space; carved wood emphasizes grooves and relief. Choose the effect you enjoy, then check the specific work's dimensions and finish.

Start with hand-painted acrylic art. Look closely at detail photos, because some works use bold raised strokes while others have a smoother painted surface.

Consider cut-out metal or carved wood relief. Metal uses openings and silhouettes, while carved wood creates depth through its surface; the strongest effect depends on the particular design.

A cut-out metal artwork does: its open areas reveal the wall behind it. Painted canvas and non-cut-through wood relief have their own solid surfaces.

Normally Hand-painted Acrylic wall arts, but there is no reliable answer from material alone. Size, thickness, framing, and construction all affect weight; ask for the weight of the exact piece you want.

Cut-out metal wall art is easiest to care. Choose a finish and shape you can keep free of dust without rubbing the surface. Smooth areas are easier to access than deep grooves, but the care instructions for the exact work should guide cleaning.

Do not assume so. Unless a specific work is expressly rated for outdoor display, choose a protected indoor location and ask us before using it outside.

Yes to hand-painted arcylic wall arts and cut-out metal wall arts. A dry, well-ventilated area away from splashes is safer than a steamy or wet zone. Confirm suitability for the exact material and finish; moisture resistance is not the same as waterproofing.

We do not describe these artworks as acoustic products. Do not rely on their texture, canvas, or cut-outs for a tested sound-absorption or soundproofing result.

Ask us to review it. A painted image may need simplification for metal cutting or wood carving, so the composition and fine details may change with the material.

It is a physical work created by applying acrylic paint by hand to its support. The painted surface, rather than a printed image, forms the artwork.

Yes. Our hand-painted acrylic collection is fully hand painted by artists. The artwork is painted by hand rather than enhanced with a few strokes over a printed image.

No. Acrylic and oil are different paint systems with different working and drying characteristics. The product description should identify the medium so you know which type you are ordering.

We use gallery grade linens canvas.

It means the canvas is tensioned over an internal support frame. This is different from a decorative outer frame, which may be an optional or separately specified part of the artwork.

Stretched! We don't offer rolled painting because it may damage the painting during shipping.

No. Acrylic works can have smooth passages, visible brushwork, or pronounced texture. Choose by the close-up images and description of the specific work, not by the medium alone.

The surface treatment depends on the artwork and desired finish. Ask us to confirm the treatment for your selected piece rather than assuming every painting has the same varnish or sheen.

Avoid touching or pressing it, especially raised texture. Handle the work by its frame or recommended support points; fingerprints and pressure can affect the finish.

Please do not roll a stretched or heavily textured painting yourself. Bending can damage the paint or support; ask for handling guidance before reframing, moving, or storing it.

Not exactly. Screens, room lighting, and hand-mixed paint can affect the appearance. Review the finished-artwork photos before shipping and tell us which colors matter most to you.

It will follow the agreed design, but individual brushstrokes and texture can vary. Significant changes to the agreed composition or colors should be discussed rather than treated as normal handmade variation.

We can use a reference to guide the palette, but an exact match is not guaranteed. Photos and screens can shift color, so discuss any critical matching requirement before ordering.

Available finishes depend on the work and materials. Ask before ordering; changing the sheen can also change how texture and color appear.

Not necessarily. A gold appearance may come from metallic paint or another finish. We only describe a work as using genuine gold leaf when that material is specifically confirmed.

Lighting and nearby colors can shift how light tones appear. Compare the overall palette and request another view when a particular white or beige tone is important to your room.

Close-ups and side lighting can make texture look more pronounced. Check both full-front and detail views, and ask about actual surface depth when it affects your choice.

Yes. We share photos or video of the finished artwork for review. Tell us which details you would like to see, such as brushwork, edges, color, or framing.

Please ask for guidance first. Added coatings or paint can alter the appearance and damage the existing finish; any resulting damage may not be covered by the applicable warranty.

Odor can vary with the materials, finish, and packaging. Share any material sensitivities before buying, and contact us about a strong or persistent odor rather than treating it as automatically normal.

It is a physical metal (304 stainless steel materials) artwork with a design cut into the sheet, then formed and finished as specified. It is not a printed canvas, wall decal, or image painted directly onto your wall.

Precision cutting is one step in the process. Design, forming, smoothing, and hand-finishing also contribute to the finished work; we do not describe machine-cut lines as hand-cut.

You will see the wall behind the artwork. Open areas are not white paint or a solid background, so their appearance changes with your wall color and lighting.

They are not inherently black. The wall remains visible, although the metal's distance from the wall and your lighting may create shadows around the openings.

Some designs use inward-folded edges that place the front face about 1.5 cm (0.6 in) from the wall. Check the selected work's depth; this is not the metal sheet's thickness.

We use stainless steel to cut, and it is 16 Gauge (1.5mm) thick, and 2.5Lbs per square feet, and wall art weight depend on the artwork's material, dimensions, and design as it will cut some materials off. Ask for the exact specifications before choosing mounting hardware or ordering a large piece.

Check the selected artwork's specification. The metal grade and finish can affect appearance and care; a silver color alone does not establish a particular stainless-steel grade.

Do not assume it is rustproof in every environment. Our metal is 304 stainless steel, so very weather resistant. But surface treatment, humidity, Sunlight and exposure matter; use the work only in outdoor conditions with cover on top or indoor. .

Our metal art has rolled-inward frame, so very safe to handle, and all sharp edges are polished and carefully inspected before shipping. Treat edges and narrow cut-outs carefully even after finishing. Handle the piece with gloves is recommended, keep it away from children during installation, and report any sharp or unfinished area.

These connections help keep the cut metal design together. They are part of the structure, not printing errors; do not cut or bend them to change the image.

It is an artwork whose grooves and raised areas are shaped into a wood-based panel and finished by hand. Its depth comes from the physical surface, not a printed illusion.

Engineered panels such as MDF are different from solid wood. Ask us to confirm the exact panel used for your chosen work before ordering; the two materials should not be described interchangeably.

Not necessarily. Carving equipment may create the structure, followed by hand-applied color and finishing. The individual product description should explain the method used.

Thickness varies with the panel, carving depth, and support design. Ask for the exact finished thickness and weight; a concept image is not a reliable specification.

Relief grooves usually shape the surface rather than open through the panel. A cut-through design is different and should be identified explicitly in the product details.

Not necessarily. A stone-like appearance can be created with textured finishing materials on a wood-based panel. Check the actual material description rather than judging from the visual effect alone.

That depends on the panel and finish. An opaque painted or textured surface may cover the grain completely; a wood-based artwork does not automatically have a natural timber appearance.

It can be affected by moisture, heat, and changing conditions. Keep it in a stable indoor setting, away from leaks and direct heat, and contact us about noticeable distortion or cracking.

Ask us for the material and available compliance documentation for the exact product and destination. We do not use claims such as formaldehyde-free or certified without supporting evidence.

No. It is decorative wall art, not a load-bearing surface. Do not hang objects from its grooves, press on raised details, or use it as a climbing or support point.

Check the dimension label for the selected option. Artwork size and framed outer size are not always the same; For hand-painted acrylic wall arts, actual dimensions are 1inch more for width and heigth from the dimensions listed on product page due to frame size, for metal cut-out and wood relief wall arts, dimensions matches with the ones listed on product page. But there will always be reasonable virations of sizes due to hand crafted process. Ask for the finished outer dimensions when fitting a specific wall or recess.

Yes. Confirm the orientation and both measurements before ordering, especially when a design is offered in more than one format.

Choose from the frame options shown for the specific artwork. Black, white, gold, silver and wood-textured are available for all hand-painted acrylic wall arts; The metal cut-out wall arts and Wood relief wall arts are all frameless. The selected option should appear in your order.

Hand-painted Acrylic wall arts Frame depth is 1.4inch (3.5cm), Metal cut-out wall arts depth is about 1 inch, Carved wood relief wall arts depth is about 1.5-2inches (3.5-5.0cm) depending on the design. Frame depth depends on the chosen frame and artwork. Check the exact specification, especially for narrow spaces; the outer frame depth may differ from the canvas support depth.

It means no decorative outer frame unless otherwise stated. A canvas can still be stretched, while a metal or wood piece may be designed to display without an added frame.

Many relief designs are intended to be displayed as the finished panel itself. We may add a internal backward frame to support the art strength, but from audience view, it will looks like no frame or framless.

For now we don't offer a custom size option from shopping pages, but you can still ask us to confirm feasibility before ordering. Size changes may affect composition, materials, weight, price, and shipping, so a custom size needs its own agreed specification.

Sometimes YES but mostly NO, but rotating or cropping may change the composition. Ask for a design review rather than assuming the original can simply be turned on its side.

For now we only offer 2-panel set with limited options, check the listed panel count and each panel's dimensions. Also confirm whether the displayed total width includes hanging gaps; room furniture and other styling props are not part of the artwork order.

Often this is possible, but the method depends on the artwork's construction. Ask for guidance and use a qualified framer when needed to avoid damaging the surface or support.

Our review focuses on the agreed design, size, color, surface, edges, and frame or support. We also provide finished-artwork photos or video for your confirmation before dispatch.

Small differences in brushwork, texture, or hand-finished details can be normal. The agreed size, material, main composition, and overall color direction still matter.

Report issues such as loose parts, paint lifting, a bent support, a sharp unfinished edge, or a clear mismatch with your order. Send photos so we can assess the actual condition.

Not necessarily. Each handmade piece can have individual characteristics, while a collection design may be created more than once. Exclusivity or a one-of-a-kind design must be expressly agreed.

No. But we can sign it and please ask before ordering when a signature is important; do not assume every piece carries the same type of artist identification.

Yes. A certificate describes the work; it should not be taken as an independent appraisal or a promise of resale value.

No. Choose the artwork for the enjoyment and meaning it brings to your space. We do not promise appreciation, investment returns, or a future resale price.

Yes, you can request these views during the finished-artwork review. They can help you understand the construction and prepare for installation.

The final wall art will be as close as possible to match the product image on product page, but since every art is hand crafted by artists, so viaration is very common. We will fine tune the arts until you are satisfied before shipping, if you are not satisfied, we can refund you per order cancellation procedure. Your finished-artwork review is the place to check the physical piece before it ships.

It can help you explore artwork by your room, preferred colors, style, and size considerations. Use its suggestions as a shortlist, then check the artwork details and choose what you enjoy.

No. It helps organize possibilities, not define your personal taste. You can reject any suggestion and choose a work simply because you like it.

Share a clear room photo or description, wall measurements, budget, and colors you like or dislike. Mention practical needs such as a narrow hallway or a humid room.

A photo alone is not a reliable measurement. Enter or provide real dimensions and verify the selected artwork's outer size before ordering; perspective can make objects appear larger or smaller.

No. A photo cannot verify wall strength, hidden wiring, or anchor suitability. Use the artwork's actual weight and qualified installation advice when needed.

No specialist knowledge is needed. Describe what you like in everyday language; our team can also help when a tool or upload step is confusing.

Different prompts, preferences, or interpretations can lead to different suggestions. Treat the results as alternative directions rather than a single objectively correct answer.

Tell it what to change: less detail, warmer colors, a quieter mood, or a different material. You can also send the shortlist to our team for a more focused discussion.

No. A recommendation is a starting point, not a quality ranking or a promise of the best price. Compare the work's materials, dimensions, terms, and your own preferences.

Yes, free to use!

Use a clear, well-lit photo facing the wall as straight on as possible. Include nearby furniture for context and avoid extreme wide-angle distortion or a heavily filtered image.

Treat it as a visual guide unless real measurements have been entered and the scale checked. Always confirm the actual artwork dimensions before buying or drilling.

Yes. Use the placement controls available in the preview tool. Moving or rotating a preview does not change the artwork's physical design or approved hanging orientation.

Where size switching is available, compare the offered sizes against the same room measurements. A more attractive preview does not remove the need to check clearance and mounting requirements.

Yes to a pair set, we don't offer multi-panel set for now. But the tool can not adjust the spaces between panels.

No. A visual experiment does not change the physical product automatically. Any custom color change must be confirmed in the order details and approved design.

The openings should reveal the room's wall color, with any natural shadow treated separately. A solid white or black fill in an open area is not a faithful view of the cut-out construction.

Use the product image and agreed specification as the reference, and ask us to review the preview. A distorted line, missing section, or changed color should not be treated as a product feature.

Our preview does not change your furniture or room lighting.

Check the supported file type and size shown by the tool, then try a clear, smaller copy or another browser. Contact us with the error message, but do not include passwords or payment details.

You provide an idea or reference, explore a digital concept, and agree on the direction for the physical artwork. Artists and craftspeople then interpret it in the selected material.

Yes, a suitable photo can guide a custom design. The result is an artistic interpretation in the chosen style, not a printed enlargement or a guarantee of photographic duplication.

Describe the subject, mood, colors, orientation, and material you want. Also name anything to avoid, such as small details, a busy background, or a specific color.

Yes. A written description can be the starting point. Explain the feeling, subject, colors, and room context so the idea is easier to develop.

Yes, you can request fewer elements, larger shapes, or a limited palette. Review the concept to make sure the details that matter to you have not been lost.

Exact likeness is not guaranteed, especially in abstract or highly textured styles. Identify the features that matter most and review the concept before agreeing to the physical artwork.

No. A digital image may include shapes or depths that do not work in real materials. We need to review the design for painting, metal cutting, or wood carving before confirming feasibility.

Check faces, hands, lettering, proportions, and any meaningful details. Ask for corrections before approval; a convincing image can still contain mistakes.

Do not assume they are. Check the included number of concepts, revisions, any usage limit, and any additional charge before starting a paid customization service.

No. Digital concept creation and physical artwork creation are separate steps. The selected materials, handwork, drying, review, and packaging still need time. It may take 1-4 weeks to finish a real wall arts.

Send the clearest original image you have, with important features visible. Avoid screenshots and heavy filters where possible; we will review whether the reference suits the intended style and size.

Yes, ask us to review the images and your intended arrangement. Differences in angle, lighting, and image quality may require artistic adjustment rather than a literal combination.

You can request this during concept development. Clearly identify what to keep and remove, then check the revised composition before physical creation begins.

Ask us to confirm whether lettering suits the design and material. Provide the exact spelling and layout, and check them carefully in the approved concept.

Only provide references you have the right to use. Finding an image online does not itself give permission to reproduce it; we can discuss a new direction rather than promise an exact copy.

Not automatically. Ownership of the physical artwork and rights to reproduce its image are different matters. Ask for any commercial license or rights transfer to be agreed in writing before ordering.

Exclusivity is not automatic. Ask us to confirm what can be kept exclusive, for how long, and on what terms before ordering; handwritten or hand-painted execution alone does not establish exclusive design rights.

Possibly. These materials often need simpler outlines and fewer fine details than a painting. We will need to review the adapted design and structural requirements before accepting the final specification.

The included scope should be agreed before work begins. Ask for the number of revisions, what counts as a new design, and how additional changes affect the price and timing.

No, custom arts are not returnable, but if you are not satisfied before shipping, order can be cancelled per our procedure. But once you approve the art to be shipped, the custom art can not be returned unless it arrives with damage or quality issue.They may have different eligibility conditions. Confirm the custom-order return and cancellation terms before paying; approval of a design should not be used to dismiss a genuine defect or an incorrect order.

Our usual creation estimate is about 1–3 weeks, depending on the artwork and order details. Large, complex, or highly textured works may need longer; we will confirm the estimate for your order.

The starting point depends on completion of the order requirements and any necessary design approvals. Check the start date and estimated dispatch timing in your order confirmation rather than counting from an initial inquiry.

Layering, drying, material preparation, and revisions can extend the process. A surface that feels dry is not always ready for handling or packing, so speed should not override the finish's requirements.

No. It is an estimate for physical creation, not the complete delivery journey. Allow additional time for your review, any revisions, packing, and transportation as applicable.

An estimate is not a guaranteed date unless we expressly agree otherwise. We should tell you when an order's timing changes and explain the available options.

Contact us with your order number and the email used at checkout. We can check the current stage; an artwork in creation may not yet have a carrier tracking number.

Yes, ask before ordering whether your deadline is feasible and whether a rush option is available. Paying more should not mean skipping necessary drying, inspection, or approval steps.

1 month in advance. Work backward from the date, allowing for creation, approval, shipping, and some flexibility. Tell us the deadline before paying so we can check whether the order is realistic.

Yes, shipment may move later while we wait for your review or requested changes. Check your email and keep your contact details current so the approval step does not cause avoidable delay.

We should notify you, provide a revised estimate, and explain the available cancellation and refund options. You should not have to accept an indefinite delay without a clear update.

Yes. We provide photos or video of the finished artwork for your review and confirmation before shipping, so you can check the physical piece rather than only a digital concept.

No. Concept approval agrees the design direction; final artwork approval reviews the completed physical piece. Check which stage a message refers to before replying.

Check the composition, overall color, important details, orientation, frame, and any agreed custom text. Ask for measurements or additional views when a photo does not answer a practical question.

Tell us specifically what differs from the agreed direction before approving shipment. We will review the concern and discuss feasible adjustments or the options available under your order terms.

A major redesign may fall outside the agreed scope and change the price or timeline. Ask before approving or rejecting the work so the next steps and any additional cost can be confirmed.

Contact us and ask for it to be resent. Shipment may wait for your confirmation; we do not want silence to be mistaken for a clear approval of your artwork.

No. Approval of the visible artwork is not an agreement to accept shipping damage, a defect, or the wrong item. Report the problem so we can assess it under the applicable policy.

Reply through the verified approval channel with a clear confirmation of the artwork and selected options. Keep the message for your records rather than relying on an ambiguous reaction or informal comment.

Contact us immediately. We can check whether packing or dispatch has begun; a change is not guaranteed and should be confirmed in writing before you assume the order has been updated.

Photos or recorded video form the usual review process. Ask whether a live review is available for your order; do not assume an appointment or real-time studio access is included.

Choose the artwork and available options, check the dimensions and terms, then review the total at checkout. For a custom request, agree the specifications and quote before completing payment.

Size, material, detail, texture, framing, and creation work can differ. Compare the full specifications rather than the thumbnail image alone.

Review the artwork price, selected options, discounts, shipping, and any taxes shown before paying. For cross-border delivery, also confirm whether any import charges are included or payable separately.

Yes, a size, material, or design change may affect the quote. Any additional charge should be explained and agreed before the extra work is carried out.

Enter it in the available checkout field and check that the total updates before paying. The code's eligibility, expiry, and exclusions determine whether it applies to your order.

Offer combinations depend on the promotion terms and checkout rules. Check the final total rather than assuming several codes or discounts can be used together.

No. Price-adjustment eligibility depends on the offer and policy in place for your order. Contact us with the order details; a later promotion does not automatically change an earlier purchase.

Yes. Send the artwork references, sizes, quantities, destination, and deadline. We can review the project and confirm a quote; a volume discount is not automatic.

Yes, but ask before checkout which invoice details can be included, then provide only the necessary billing information. Changing issued tax or billing documents may require a separate review.

Check for a confirmation and review your payment status first. Contact us with the checkout email and approximate order time before retrying, so we can help avoid an unintended duplicate.

The methods displayed at checkout are the available options for your order. Availability can vary by destination, currency, or payment provider; contact us before paying when you need a specific method.

Use one of these only when it appears as an available checkout option. A wallet or service logo elsewhere is not confirmation that it can process your particular order.

Only use an installment option when it is offered at checkout. Read the provider's eligibility, repayment, interest, and fee terms; approval and terms are not determined by the artwork itself.

Review the payment terms shown before confirming your order. The timing of a charge, authorization, deposit, or balance depends on the checkout method and any agreed custom-order terms.

Use the verified Canvona checkout and check the website address before entering payment details. Never send a card number, security code, password, or one-time login code through email or chat.

Card processing and any saved-payment options depend on the checkout provider and configuration. We don't store your card details. Ask us to confirm the handling described in our Privacy Policy before paying; do not send card details to customer support.

Check the billing details and any verification request, then contact your card issuer or payment provider. Avoid repeated attempts when a charge may already be pending; we cannot override the provider's decision.

Contact us with the checkout email, amount, and approximate time, without sharing full card details. A pending bank entry does not by itself confirm that an order was successfully created.

Check whether both entries are completed charges or whether one is still pending. Contact us with the order reference and redacted payment evidence so we can investigate with the payment provider.

Check the currency displayed at checkout and in your payment confirmation. Your bank or provider may apply its own conversion rate or fee when your account uses another currency.

Yes. When an account is required for a particular feature, the website should explain this before you proceed; contact us if the process is unclear.

Use the password-reset option on the verified sign-in page, then check your inbox and spam folder. Do not share your password or reset code with anyone claiming to help.

Check spam and whether the checkout email was entered correctly. Contact us with the email used, order time, and any order reference so we can verify the status and resend available confirmation.

Contact us with your order reference and requested correction. We may need to verify the request; changing an account profile does not necessarily update an order already in progress.

Contact us immediately with the correct address. We need to confirm whether the order can still be updated; changes after dispatch may be limited and may affect delivery arrangements or cost.

Yes, Use the verified order or shipping confirmation when available, or contact us with the order reference and checkout email. You should not need to send your password or full payment details.

Use a save or wishlist feature where available. You can also keep the artwork names or references and your preferred sizes, which helps our team identify the exact options later.

Do not rely on account deletion to cancel an order or start a refund. Contact us separately about the order, and check the applicable cancellation terms.

Use the contact details on the verified Canvona website or reply to a verified order message. Include your order number and a short description; never include passwords or full card information.

We nomally reply within 24 hours. Check our published support hours and response guidance for the current service level. For a time-sensitive issue, state the deadline and order number clearly; do not assume every channel is staffed around the clock.

Our artworks are shipped from China to customers, including the United States. A U.S. return location does not mean the original order is dispatched from a U.S. warehouse.

Availability depends on the destination and artwork. Check checkout or ask us before ordering, particularly for oversized pieces, islands, remote areas, or locations with special delivery requirements.

We cover the original standard shipping cost for U.S. orders we accept. Confirm service availability for your address; special delivery services, where offered, should be quoted separately.

7-12 business days in normal. Check the transit estimate confirmed for your destination and artwork. Transit starts after dispatch, and is separate from creation and approval; oversized or special-route deliveries may take longer.

It is in your order list in our website, We will also send an email to you. Check your shipping confirmation for tracking details once available. Contact us with your order reference when you cannot locate them or need help identifying the correct parcel.

A label can be created before a parcel is scanned, and some routes have gaps between updates. Contact us when tracking stays unchanged beyond the expected progress so we can investigate.

No. But you can ask us to check the address and artwork first. Carrier and size restrictions may limit these destinations, so do not assume a standard residential service applies.

No, you do not need. It comes with customs duties cleared.

Do not assume those services are included. Confirm the delivery level, access requirements, and any separately agreed handling or installation service before ordering a large piece.

Not necessarily. Different sizes or creation schedules may lead to separate parcels. Check the shipping details for each piece and contact us if a listed item is missing.

Packaging is selected for the artwork's size, surface, and structure. It may include protective supports, edge protection, a strong carton, or a crate; the exact method should protect rather than press on delicate texture.

Open it in a clear space, keeping blades away from the artwork. Support it at the recommended points and retain the packaging while you inspect the piece and confirm everything is present.

Photograph the box and label before opening when practical. Inspect the artwork safely, note visible damage with the carrier where possible, and contact us; a damaged box does not always mean a damaged artwork.

Contact us promptly with your order number and photos of the artwork, packaging, and label. Keep the packaging and avoid repairs while we review the issue and arrange the appropriate resolution.

A video can help, but contact us even without one. Send the evidence you have so the issue can be reviewed; do not assume that missing a video ends your ability to ask for help.

Compare what arrived with the items listed for your order, then contact us with photos and the order number. A room-scene accessory is not necessarily an included product part.

Keep the packaging and contact us with the order reference, label, and clear photos. For a size concern, include the measurements; please wait for instructions before returning the item.

Check the delivery photo, safe locations, household members, and building reception where applicable. Then contact us with your order number so we can help investigate with the carrier.

Follow the carrier's verified instructions and contact us if redelivery is unclear. Act promptly to avoid a return to sender; any redelivery or storage cost depends on the circumstances and applicable terms.

A signature or delivery appointment may be required for some shipments. Check the shipping confirmation and tell us about access restrictions before dispatch, especially for large or high-value pieces.

Yes. But check the selected work's description and included mounting components. Ready to hang does not mean every wall anchor is supplied or suitable for your wall; confirm what you need before installation.

Use the artwork's actual weight, mounting points, and wall type to select compatible hardware. Follow the hardware instructions and ask a qualified installer when the wall or load is uncertain.

Do not assume adhesive strips are suitable, especially for heavy, projecting, or textured pieces. Use them only when the artwork's mounting guidance and the adhesive's limits expressly support the application.

Use the frame or support points recommended for that piece. Do not lift by painted texture, narrow metal bridges, hanging wires alone, or carved protrusions.

Large or awkward pieces may need more than one person or a professional installer. Plan the lifting path and mounting method first rather than trying to hold the artwork while improvising the fixings.

Choose secure mounting and a location out of reach. Avoid placing heavy or sharp-edged pieces above a crib or where a child could pull, climb on, or knock them down.

Avoid locations exposed to direct heat, smoke, soot, or large temperature changes. Check the appliance clearances and the artwork's care guidance before choosing that spot.

No single anchor suits every wall. Confirm the wall material, hidden services, and load requirements; a qualified installer can select an appropriate method for your setting.

Ask us before modifying the artwork. Drilling or changing supports can weaken the structure or damage the finish, and damage caused by a modification may fall outside warranty coverage.

Only when the design and mounting system support it. A preview may rotate freely, but the physical hanging points may be designed for one orientation; ask before changing it.

Artwork does not have a single standard expiry date. Its condition over time depends on the materials, workmanship, display environment, and care; no promise of permanent, unchanged appearance should be assumed.

Soft dry clothes to gentally wipe out dusts. Avoid rubbing, wet wiping, or household cleaners on the paint. Ask us for piece-specific dusting guidance, especially for raised or delicate texture; stains or loose paint need professional assessment.

Can gentally wet wipe the surface with water, and avoid abrasive pads, metal polish, or solvents unless expressly approved. Use only gentle dust removal that will not catch on edges or remove the finish.

Keep it dry and avoid soaking the grooves. Ask for an appropriate soft dusting method for the finish, and do not scrub textured areas or press on fragile raised details.

Light and environmental exposure can affect artwork over time. Avoid prolonged direct sunlight and damaging conditions; we do not promise that every pigment or finish will remain unchanged forever.

Use a stable, dry indoor space and suitable protective packing. Avoid heavy items against the surface, direct plastic contact with delicate paint, and hot cars or damp storage areas; ask about packing the specific piece.

Yes. We offer a Limited Lifetime Warranty subject to its stated eligibility, coverage, and exclusions. Read the full terms before ordering; it is separate from the return and exchange policy.

The full warranty must specify whose lifetime or ownership period defines coverage and who is eligible. Please check that definition before buying; lifetime does not mean every type of damage is covered forever.

Coverage depends on the cause and the written terms. Accidental damage, unsuitable conditions, and damage caused by installation or alterations may be excluded; a genuine material or workmanship concern should still be assessed.

Contact us with your order reference, a description, and clear photos. Keep the artwork safe and ask about the proposed remedy and any shipping cost before sending it anywhere.

Eligible purchases can be requested for return or exchange within 30 calendar days of delivery. Check the conditions for your order before paying, especially for personalized work or special arrangements.

For eligible standard purchases, a defect is not required to request a return within the return window. Keep the artwork in good condition and check any custom-order exceptions before purchase.

Contact us with your order number and the item you want to return. We will provide the applicable instructions and return address; wait for those details before mailing the artwork.

For approved U.S. returns, we provide a designated U.S. return address. Do not send the artwork to the outbound address on the original parcel without our return instructions.

Responsibility depends on the return reason and applicable policy. A change-of-mind return may involve customer-paid return shipping; verified damage, defects, or an incorrect item need a separate resolution. Confirm the cost before sending anything.

No. We do not deduct the original standard shipping cost that we covered for your order. Return shipping or separately agreed extra services are different and follow the applicable terms.

You can carefully inspect it. Keep the artwork and packaging protected; if the original packing is unavailable, contact us for a safe return method rather than sending it unprotected.

Tell us which eligible item you want to exchange and what you would prefer. We will confirm availability, any price difference, return arrangements, and the new creation or delivery estimate before proceeding.

Contact us as soon as possible. Cancellation options depend on the order stage and agreed terms, particularly for custom work; we will confirm the status and any applicable refund before treating the order as canceled.

We will confirm the refund amount, processing timeframe, and method once the request is approved and any required return review is complete. Bank or payment-provider posting time can be additional; contact us if the confirmed period passes.

Order handling generally needs contact, billing, and delivery details. AI or customization requests can also involve uploaded images and preferences; our Privacy Policy should explain the actual information collected and how it is used.

Crop or obscure private documents, addresses, financial information, access codes, and anything you do not need us to see. A useful room photo does not need to reveal unnecessary personal details.

No online service should be treated as entirely risk-free. Use the verified upload route, share only what is needed, and review our Privacy Policy before submitting personal or sensitive images.

Your room picture stays in your device, we don't store it. But for customized arts photos, we do store the final choose artwork, retention depends on the actual service, order needs, and applicable recordkeeping requirements. Check our Privacy Policy or ask before uploading; do not assume files are deleted immediately after a preview.

Not from our side. But the AI service, the answer depends on the AI services used, their settings, and our stated data practices. Please confirm the current training-use disclosure before uploading personal photos; generating an image does not by itself answer how data is retained or used.

We do not treat an order upload as automatic permission to publish your personal photos in marketing. Any proposed promotional use should be addressed separately, and your privacy preferences should be made clear.

Providers may need relevant information to process payments, support AI features, or deliver an order. The actual recipients, purposes, and safeguards should be described in our Privacy Policy; no-sharing claims should not be assumed.

Yes, contact us through the privacy contact listed in our policy. We may need to verify the request, and some records may need to be retained for lawful reasons; deleting data is separate from canceling an order.

Use the unsubscribe and privacy-choice options made available by the website. Essential order communications may still be needed; available cookie choices and any tracking should be explained in the current privacy notice.

Only upload images you have the right and appropriate permission to use. For a child's photo, make sure you are authorized to share it, and remove unnecessary sensitive details before submission.