CANVONA Limited Lifetime Warranty

What “lifetime” means: Coverage lasts for as long as the original purchaser owns the artwork. It applies to the original purchaser only and is non-transferable. Coverage lasts for as long as the original purchaser owns the artwork.

What is covered: Qualifying defects in materials and workmanship under normal, appropriate indoor display, installation, handling and care.

Remedy: Repair, replacement components, or replacement artwork at CANVONA's option — including up to one complete artwork replacement.

Shipping: CANVONA covers standard warranty shipping during the lifetime after delivery.

This warranty is designed to give you long-term confidence in your CANVONA artwork while recognizing the natural characteristics of handcrafted materials and finishes.

This Limited Lifetime Warranty applies to all new CANVONA wall art purchased directly from CANVONA, including hand-painted canvas artwork, metal wall art, MDF/HDF relief artwork, framed artwork, personalized artwork, and custom artwork.

CANVONA is a brand operated by Winara LLC, a Washington limited liability company with its principal place of business in North Carolina, United Sates of America.

Warrantor: Winara LLC, doing business as CANVONA.

For purposes of this Limited Lifetime Warranty, “Lifetime” means for as long as the original purchaser owns the CANVONA artwork.

The warranty begins on the date the artwork is delivered to the original purchaser and remains in effect for as long as that original purchaser continues to own the artwork, subject to the terms, conditions, limitations, and exclusions described below.

• Applies to the original purchaser only.
• Is non-transferable.
• Ends if the artwork is sold, transferred, donated, or otherwise permanently transferred to another owner.

“Lifetime” does not mean the lifetime of the artwork regardless of ownership, nor does it create warranty coverage for subsequent owners.

Unless otherwise clearly stated before purchase, this Limited Lifetime Warranty applies to new CANVONA wall art purchased directly from CANVONA, including, as applicable:

• Hand-painted canvas artwork
• Oil and acrylic paintings
• Textured and dimensional artwork
• Metal wall art
• Carved wood and MDF wall art
• Framed artwork
• Mixed-media artwork
• Personalized and custom artwork
• Other CANVONA wall décor products covered by this warranty

This warranty applies to artwork purchased for the purchaser's own end use and not for resale.

Personalized and custom artwork remains covered for qualifying defects in materials and workmanship even when it is not eligible for a preference-based return under our Return & Exchange Policy.

CANVONA warrants that covered artwork will be free from defects in materials and workmanship under normal and appropriate display, installation, handling, and care conditions.

A covered defect is a failure that CANVONA reasonably determines resulted from the materials used or the way the product was manufactured, assembled, painted, finished, carved, framed, or constructed.

Canvas & Hand-Painted Artwork

• Structural failure of the stretcher frame caused by a manufacturing defect
• Separation of frame joints caused by defective workmanship
• Abnormal separation of the canvas from the stretcher structure
• Premature or abnormal paint peeling, flaking, or delamination caused by defective materials or workmanship
• Significant coating or finish adhesion failure caused by a manufacturing defect

Metal Wall Art

• Failure of welded or structurally joined components caused by defective workmanship
• Failure of mounting brackets or structural attachment points caused by a manufacturing defect
• Abnormal coating peeling or delamination caused by improper manufacturing
• Premature corrosion directly resulting from a verified manufacturing or coating defect under normal indoor display conditions
• Structural metal failure not caused by impact, misuse, improper installation, or environmental exposure

Wood & MDF Artwork

• Abnormal layer separation or delamination caused by defective manufacturing
• Structural joint failure caused by defective workmanship
• Significant abnormal warping that CANVONA determines resulted from a manufacturing defect while the artwork was displayed under normal indoor environmental conditions
• Abnormal coating, paint, or finish adhesion failure caused by defective workmanship
• Structural cracking directly attributable to defective materials or manufacturing

Frames & Hanging Components

• Frame joint failure caused by defective workmanship
• Structural frame separation caused by a manufacturing defect
• Manufacturing defects in CANVONA-supplied hanging hardware
• Failure of factory-installed mounting components caused by defective materials or workmanship

Coverage is determined based on the nature of the product, the reported condition, the age of the artwork, its display environment, and the available evidence regarding the cause of the problem.

Many CANVONA artworks are individually hand-painted, hand-finished, textured, carved, fabricated, or assembled. As a result, handcrafted artwork may naturally contain subtle variations in brushwork, color, texture, surface finish, carving, wood grain, metal finish, paint application, artistic details, dimensions, and pattern placement.

These characteristics are part of the handmade nature of the artwork and are not considered defects unless they materially affect the structural integrity, function, or intended appearance of the product. No two handcrafted pieces should be expected to be mechanically identical.

Where CANVONA provides photographs or video of the customer's actual finished artwork before shipment, those materials give the customer an opportunity to review the individual piece before it is shipped.

If the delivered artwork materially matches the artwork reviewed and approved before shipment, normal handcrafted variations or personal preferences relating to color, texture, brushwork, composition, or other artistic characteristics are not considered manufacturing defects. Differences caused by lighting, photography, screen settings, monitor calibration, or surrounding room colors are also not considered manufacturing defects.

This Limited Lifetime Warranty does not cover damage, deterioration, changes, or conditions resulting from causes other than defects in materials or workmanship.

Normal aging & wear

• Normal wear and tear
• Natural aging of materials
• Gradual or minor color changes over time
• Natural patina or surface changes
• Minor movement or dimensional changes in natural materials
• Normal settling of stretched canvas
• Minor cosmetic changes that do not affect structural integrity or intended use

Sunlight & environmental exposure

• Fading or discoloration caused by direct or prolonged sunlight
• Ultraviolet (UV) exposure
• Excessive heat, cold, or extreme temperature changes
• Excessive humidity, condensation, or moisture exposure
• Water damage or flooding
• Fire or smoke damage
• Mold or mildew caused by environmental conditions
• Salt air or coastal exposure
• Chemical exposure or environmental contamination

Unless a product is specifically identified by CANVONA as suitable for outdoor use, CANVONA artwork is intended for indoor display. Artwork displayed outdoors or in environments with excessive or prolonged moisture, humidity, condensation, salt exposure, or extreme temperature variation is not covered for damage caused by those conditions.

Accidental or customer-caused damage

• Scratches, dents, cuts, or tears
• Impact damage, dropping, crushing, or bending
• Improper handling
• Damage caused during moving, relocation, or storage
• Damage caused by children, pets, or other individuals
• Damage caused by furniture, equipment, tools, or other objects
• Accidental damage of any kind

Improper installation

• Improper hanging or installation
• Improper wall anchors or mounting methods
• Installation on an unsuitable wall or surface
• Failure of the wall, ceiling, anchor, fastener, or other building component
• Failure to follow CANVONA installation or care instructions
• Improper handling during installation

CANVONA-supplied hanging hardware is covered against manufacturing defects, but CANVONA does not warrant the structural suitability of the customer's wall, mounting surface, or third-party anchors or fasteners.

Cleaning & maintenance damage

• Abrasive, chemical, solvent, or alcohol-based cleaners
• Harsh cleaning products
• Excessive water or pressure cleaning
• Scrubbing or improper maintenance
• Cleaning methods inconsistent with CANVONA care instructions

Modification, alteration, or third-party damage

• Repainting or refinishing
• Cutting, drilling, welding, or reshaping
• Structural alteration or frame modification
• Modification of hanging hardware
• Unauthorized alteration of the artwork
• Third-party repair or service that caused or contributed to the claimed damage

The use of a third-party repair or service provider does not automatically cancel this warranty. However, CANVONA is not responsible for damage caused by third-party work and is not required to reimburse unauthorized repair expenses.

The Limited Lifetime Warranty protects against qualifying defects in materials and workmanship. It is not a lifetime return or satisfaction policy.

The following are generally not considered warranty defects when the product materially matches the product ordered or approved:

• The artwork no longer matches the customer's décor
• The customer changes interior design styles
• The customer later prefers another color or design
• The artwork appears larger or smaller than expected
• The customer changes their mind
• The customer prefers a different frame
• Personal preference regarding texture, brushwork, color, or artistic composition
• A custom or personalized design that materially matches the design previously approved by the customer

Preference-based returns and exchanges are governed separately by the CANVONA Return & Exchange Policy.

Damage caused during the original shipment from CANVONA to the customer is handled under CANVONA's delivery protection procedures rather than as a long-term craftsmanship warranty claim.

If your artwork arrives damaged, please contact CANVONA Customer Care as soon as possible after delivery and provide photographs of the artwork and packaging. Where appropriate, CANVONA may provide a repair, replacement component, replacement artwork, exchange, or refund in accordance with our applicable shipping and return policies.

Please retain the packaging until CANVONA confirms that it is no longer needed for the claim.

If CANVONA determines that a claim is covered by this Limited Lifetime Warranty, CANVONA will select an appropriate remedy based on the nature of the defect. At CANVONA's option, the remedy may include:

• Providing replacement hardware or components
• Providing a replacement frame or frame component
• Repairing the artwork
• Arranging an appropriate repair
• Replacing the defective artwork
• Providing a comparable replacement artwork if the original artwork is no longer available

CANVONA will determine the remedy reasonably appropriate to correct the covered defect. Whenever practical, we will attempt to preserve the original artwork.

CANVONA is a brand operated by Winara LLC, a Washington limited liability company with its principal place of business in North Carolina, United Sates of America.

Warrantor: Winara LLC, doing business as CANVONA.

Art collections, frames, materials, finishes, colors, and production methods may change over time. If an identical replacement is no longer available, CANVONA may provide a reasonably comparable replacement based on factors such as artwork size, product type, construction method, frame type, design category, and original purchase value.

An exact match in color, texture, material, artwork, frame, or finish cannot be guaranteed when the original product or material has been discontinued.

For each originally purchased artwork, this Limited Lifetime Warranty includes up to one complete artwork replacement when CANVONA determines that full replacement is the appropriate remedy for a qualifying lifetime warranty claim.

Replacement of an individual component, frame component, hanging component, or other part does not count as a complete artwork replacement.

A complete replacement does not restart or create a new Lifetime Warranty period. The original warranty relationship continues subject to the terms of this warranty and the one-full-product-replacement limitation.

If a replacement product arrives damaged or contains an immediate manufacturing defect, CANVONA will address that issue separately. A delivery-related problem with an authorized replacement will not automatically be treated as an additional lifetime replacement claim.

After one complete artwork replacement has been provided, any later covered issue may, where reasonably possible, be addressed through repair, replacement components, or another remedy CANVONA determines appropriate, subject to applicable law.

During the lifetime of the arts owned by the original purchaser, covered shipping may include shipping replacement components to the customer, shipping replacement artwork to the customer, and reasonable authorized return transportation when CANVONA requires the original artwork to be returned.

Expedited shipping, white-glove service, special delivery services, or other premium delivery methods are not included unless specifically approved by CANVONA.

CANVONA will disclose if applicable customer-paid shipping or handling charges before proceeding with the warranty remedy. The covered repair, replacement component, or other approved craftsmanship remedy itself remains covered in accordance with this Limited Lifetime Warranty.

CANVONA may or may not require defective artwork to be returned. In some cases, photographs or video may provide enough information for us to resolve the claim without requiring a return.

If CANVONA requires the artwork to be returned, we will provide return instructions. Do not ship artwork to CANVONA or to a CANVONA return facility without prior return authorization. Unauthorized shipments may be refused or may not be eligible for reimbursement.

For long-term warranty claims, customers are not required to retain the original shipping carton indefinitely. If a product must be returned and the original packaging is unavailable, the artwork must be packaged safely for transportation, and CANVONA will provide reasonable packaging guidance when necessary.

To submit a Limited Lifetime Warranty claim, contact CANVONA Customer Care through the official CANVONA website. Please provide:

• Your order number, if available
• The name or email address associated with the original order
• A description of the problem
• Photographs clearly showing the issue
• A short video if helpful or requested
• Any other information reasonably necessary to evaluate the claim

If the original order cannot be located in our records, reasonable proof of purchase may be required. Warranty registration is not required.

CANVONA may request additional photographs, video, measurements, product identification information, or other reasonable evidence necessary to determine the cause of the issue. In some cases, CANVONA may request that the artwork be returned for inspection.

Personalized and custom CANVONA artwork is fully eligible for this Limited Lifetime Warranty with respect to qualifying defects in materials and workmanship.

However, this warranty does not cover dissatisfaction with a personalized or custom artistic decision that materially matches the customer's approved design, specifications, photographs, video, proof, or instructions. For example, the following are not warranty defects when they materially match what the customer approved:

• Personalized text, names, or dates
• Customer-requested colors
• Customer-selected dimensions
• Customer-requested composition
• Artwork based on a customer's photograph
• Customized frame selections
• Customer-requested design changes

Manufacturing and craftsmanship defects remain covered regardless of whether the artwork was standard or customized.

CANVONA reserves the right to reasonably inspect, evaluate, and verify warranty claims. The existence of damage or deterioration alone does not establish that the condition resulted from a manufacturing defect.

CANVONA may consider product age, type of material, nature and location of the damage, display environment, installation method, maintenance and cleaning history, photographs and video, pre-shipment photographs or video where available, customer-provided information, and returned-product inspection when required.

CANVONA will make warranty determinations reasonably and in good faith based on the available evidence.

If you believe your artwork has a covered defect, please contact CANVONA before paying a third party to repair or modify the product.

CANVONA is not responsible for unauthorized repair, replacement, labor, installation, removal, transportation, or other expenses incurred without CANVONA's prior approval.

This provision does not prohibit customers from using third-party services. However, damage caused by a third-party service, repair, alteration, or installation is not covered by this warranty.

This Limited Lifetime Warranty is separate from CANVONA's 30-Day Satisfaction Guarantee and Return & Exchange Policy.

A customer does not need to be within the 30-day return period to make an eligible Lifetime Craftsmanship Warranty claim.

This Limited Lifetime Warranty gives you specific legal rights. You may also have other rights that vary from state to state.

Nothing in this warranty is intended to exclude, restrict, or modify any right or remedy that cannot lawfully be excluded, restricted, or modified under applicable law. Any implied warranties or other statutory rights that apply to your purchase remain available to the extent required by applicable law.

To the maximum extent permitted by applicable law, CANVONA is not responsible under this Limited Lifetime Warranty for incidental or consequential damages arising from a covered product defect, including damage to surrounding property, loss of use, business interruption, or similar indirect losses.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Nothing in this section limits liability that cannot legally be limited or excluded.

The version of this Limited Lifetime Warranty in effect on the date of the original purchase will apply to that purchase.

CANVONA may update or revise its warranty terms for future purchases from time to time. Any updated version will apply prospectively according to its stated effective date and will not retroactively eliminate warranty coverage already promised for an earlier purchase.

To request warranty service, visit the Customer Care section of the official CANVONA website and submit a warranty request.

Warrantor

• Winrana LLC, doing business as CANVONA.
• Customer Support & Return Address: 416 Lee Street, Holly Springs, NC 27540, USA

Please do not send artwork to the address above unless CANVONA Customer Care specifically authorizes the return and provides return instructions.