Return & Exchange Policy

30 days from delivery: Standard CANVONA artwork may be returned within 30 calendar days after delivery — the window starts the day your order is delivered, not the day it is placed.

No restocking fee: CANVONA does not charge a restocking fee on eligible standard returns. For change-of-mind returns, the customer is responsible for return shipping.

Damage is on us: For verified damage, manufacturing defects, or fulfillment errors caused by CANVONA, we cover the associated shipping costs.

Review before it ships: For handcrafted pieces we may send photos and/or video of your actual finished artwork so you can approve it before shipment.

Every piece is carefully inspected before shipment, and for handcrafted artwork we may provide photos and/or video of the actual finished piece for your review before it leaves our facility. Our goal is simple: to protect your purchase while keeping the return process fair, transparent, and easy.

Standard CANVONA artwork may be returned within 30 calendar days after delivery. Eligible reasons may include:

• The artwork does not suit your space
• The size does not work as expected
• The color does not coordinate with your room
• You prefer a different artwork
• You simply changed your mind

For returns that are not related to damage, defects, or an incorrect order, the customer is responsible for the return shipping cost. CANVONA does not charge a restocking fee on eligible standard returns.

Because standard shipping to our customers is complimentary, there is no original outbound shipping charge deducted from your refund.

If CANVONA provides a prepaid return shipping label, the actual return shipping cost will be clearly disclosed before the return is authorized and will be deducted from the final refund. Any optional expedited, special-handling, or premium delivery charges paid by the customer are non-refundable unless the return is due to an error by CANVONA.

If you love your artwork but would prefer a different size, frame, color option, or artwork, we are happy to help with an exchange within 30 days of delivery.

For preference-based exchanges

• The customer is responsible for returning the original artwork.
• CANVONA will cover standard outbound shipping for the first approved replacement shipment.
• Any difference in product price will either be charged or refunded accordingly.
• One standard exchange is permitted per eligible order unless otherwise approved by CANVONA.

If the exchange is required because the artwork arrived damaged, defective, or incorrect, CANVONA will cover all applicable shipping costs.

If your artwork arrives damaged, has a manufacturing defect, or is different from what you ordered, please contact our Customer Care team as soon as possible.

For shipping damage, we strongly recommend contacting us within 7 calendar days of delivery so that we can document the issue with the carrier and resolve it quickly.

We may ask you to provide

• Photos of the artwork
• Photos of the damaged area
• Photos of the shipping carton and packaging
• A photo of the shipping label
• A short video when helpful

Once verified, CANVONA may offer

• A replacement
• A repair or replacement component
• An exchange
• A partial refund, when appropriate
• A full refund

For verified damage, manufacturing defects, or fulfillment errors caused by CANVONA, CANVONA will cover the associated shipping costs. In some cases, damaged artwork may not need to be returned — CANVONA will let you know whether a return is required after reviewing the claim.

Please do not dispose of damaged artwork or packaging until our Customer Care team confirms that it is no longer needed.

Because many CANVONA pieces are handcrafted, made to order, or individually finished, we may send you photographs and/or video of the actual completed artwork before shipment. This allows you to review details such as overall appearance, composition, color, texture, frame selection, finish, and general workmanship. For artwork requiring pre-shipment approval, dispatch occurs after your approval. Delayed approval may extend the estimated delivery date.

Once you approve the artwork for shipment, your approval confirms that you have reviewed the actual completed piece shown to you.

Your pre-shipment approval does not eliminate your 30-Day Satisfaction Guarantee for eligible standard artwork. However, if the artwork received matches the artwork you reviewed and approved before shipment, concerns such as personal color preference, room compatibility, or a change of mind will normally be treated as a preference-based return rather than a product defect. In those cases, the customer is responsible for return shipping.

Many CANVONA artworks are individually hand-painted, hand-finished, carved, textured, or otherwise handcrafted. Natural variations in brushwork, texture, surface finish, hand-applied color, carving, material grain, and minor artistic details are part of the character of handcrafted artwork and are not automatically considered manufacturing defects.

No two handcrafted pieces are expected to be mechanically identical. Whenever photos or video of your actual completed artwork are provided before shipment, those materials are intended to give you the opportunity to review the individual piece you will receive.

This policy does not apply to meaningful defects, shipping damage, incorrect products, or substantial deviations from the artwork or specifications approved by the customer.

Personalized and custom-made artwork is created specifically for an individual customer and generally has limited or no resale value. Examples may include:

• Artwork created from a customer's personal photograph
• Family portraits, pet portraits, wedding or memorial artwork
• Personalized names, dates, or text
• Customer-requested design modifications
• Special colors created specifically for a customer
• Non-standard custom dimensions
• Other artwork created specifically according to a customer's individual instructions

Once a customer approves the final design, specifications, or other required customization details and production begins, personalized or custom artwork is generally considered final sale and is not eligible for a standard change-of-mind return.

Our quality commitment still applies — custom artwork remains protected if

• It arrives damaged
• It contains a manufacturing defect
• CANVONA produces the wrong size or specification
• CANVONA sends the wrong product
• The finished artwork materially differs from the approved design or specifications

In these situations, CANVONA will work with you to provide an appropriate replacement, correction, exchange, or refund.

Large-format artwork can require specialized packaging and transportation. Oversized artwork remains eligible for our 30-Day Satisfaction Guarantee unless it is otherwise classified as personalized, custom, or final sale.

For preference-based returns of oversized artwork, including large pieces requiring freight or specialized transportation, the customer is responsible for the actual return transportation cost. CANVONA can assist with arranging an appropriate return carrier when possible.

If oversized artwork arrives damaged, defective, or incorrect because of CANVONA or the shipping carrier, CANVONA will cover the applicable return or replacement shipping costs.

To qualify for a preference-based return or exchange, artwork must be returned in substantially the same condition in which it was received. Returned products should include all original components and accessories.

Items may not be eligible for a full refund if they have been

• Repainted or refinished
• Cut, bent, drilled, or structurally modified
• Permanently altered
• Damaged through improper installation
• Scratched or damaged after delivery
• Exposed to unusual moisture, chemicals, heat, or other customer-caused conditions
• Otherwise made unsuitable for resale due to customer use or handling

We strongly recommend keeping the original shipping carton and protective packaging during the 30-day return period. If the original packaging is no longer available, the customer is responsible for packaging the artwork safely and adequately for return transportation. Damage caused during return shipping due to inadequate customer packaging may affect the refund amount.

To request a return or exchange, please contact CANVONA Customer Care through our website within 30 days of delivery. Please include:

• Your order number
• The artwork you would like to return or exchange
• The reason for the request
• Photos, if the product is damaged or defective

Please do not ship artwork back without receiving return authorization from CANVONA first. Returns sent without authorization may experience delays or may not be accepted at our return facility. Approved U.S. returns will be directed to the appropriate CANVONA-designated return facility.

Once your returned artwork arrives at our designated return facility, it will be inspected. Refunds for approved returned merchandise are generally processed within 3–5 business days after inspection. Cancellations involving merchandise that has not shipped will be refunded promptly in accordance with applicable law.

Refunds will generally be issued to the original payment method. Depending on your bank, credit card company, or payment provider, additional processing time may be required before the refund appears in your account.

For preference-based returns, any previously disclosed return shipping charge will be deducted from the refund. For damaged, defective, or incorrect orders verified to be the responsibility of CANVONA, no return shipping deduction will apply.

Unless damaged, defective, incorrect, or otherwise required by applicable law, the following products may not qualify for a standard preference-based return:

• Personalized artwork
• Custom artwork
• Artwork made to unique customer specifications
• Products materially modified after delivery
• Products damaged by the customer
• Items specifically identified as Final Sale before purchase

Any Final Sale designation will be clearly disclosed before purchase whenever applicable.

If you need to cancel or modify an order, please contact us as soon as possible. Because many CANVONA artworks are made to order, production may begin shortly after your order is placed.

For standard artwork, we will make reasonable efforts to accommodate cancellation requests before shipment. For personalized or custom artwork, cancellation may no longer be possible once the design has been approved and production has begun.

If production has already started, our Customer Care team will advise you of the available options.

Every CANVONA artwork is created to become part of your space for years to come. That is why we combine:

• 30-Day Satisfaction Guarantee
• Actual Artwork Review Before Shipping
• Careful Quality Inspection
• Damage-Free Delivery Support

We believe buying art online should feel exciting, not risky. If something is not right, contact us . We will work with you to find a fair solution.