Shipping & Delivery

Standard shipping is complimentary on CANVONA orders. Optional expedited, special-handling, or premium delivery services may have an additional charge shown before you place your order.

For U.S. orders, standard international transportation and applicable import-clearance charges associated with standard delivery are included in the purchase price unless expressly disclosed otherwise at checkout. Customers will not be asked to pay unexpected import shipping or customs charges upon standard delivery. Applicable sales tax is separate.

Optional delivery charges are generally non-refundable unless the return is due to an error by CANVONA. See our Return & Exchange Policy for details.

All artwork is made to order and could take 1-3 weeks to be finished by our artists after order fully confrimed, and cutom art order will only be started after order and design fully confirmed with customer. Then typical shipping lead time is 7–12 business days after you approve the final arts, depending on artwork size and finish. Oversized pieces requiring freight or specialized transportation may take longer. So overall the lead time for you to get final art delivered to your door could be 3-5 weeks after you place order even everything is smooth, because artwork requiring pre-shipment approval, dispatch occurs after your approval. Delayed approval may extend the estimated delivery date.

Delivery dates are estimates, not guarantees. We will email you tracking information when your order ships. Carrier schedules, weather, customs, and other circumstances outside our control may affect delivery.

For handcrafted, made-to-order, or individually finished artwork, we will send photographs or video of your actual completed piece for you to review before shipment. You can check its appearance, composition, color, texture, frame, and finish and approve it, then we will ship the art out. If in case you delay the approval or require changes, it will delay the delivery. And if for some reason we can not reach you, and we will keep reaching you until you reply us, and we won't make any shipment until you see the pictures and videos and approve it.

Approving artwork for shipment does not remove the 30-Day Satisfaction Guarantee for eligible standard artwork. Personalized or custom artwork has different return conditions; please review the Return & Exchange Policy.

Please provide an accurate, complete delivery address and inspect your artwork and packaging when it arrives. If your artwork arrives damaged, contact Customer Care as soon as possible. We recommend getting in touch within 7 calendar days so we can document the issue with the carrier.

Include your order number and photos of the artwork, the damage, the shipping carton, and the shipping label. Keep the packaging until we confirm it is no longer needed. Verified shipping damage is fully covered by CANVONA.

We will proceed the order and delivery as standard procedures same as demostic orders.